Our collaboration with LA S.P.A.
You may have noticed with the Woof, Meow and Kids collections: Coucou Suzette loves animals! We love their no-filter behaviors enlivening our days for better or for worse, between the cuddles and the frisky behavior.
And since we care about the well-being of these furballs, we naturally wanted to partner the S.P.A. (“Société Protectrice des Animaux”, the biggest French organization for animal protection) to create a beautiful winter puzzle and an adorable keychain.
The “Lovely pets” 500 piece puzzle had been designed for the whole family with the joyful gang of animals having fun in the snow and enjoying the skating rink!A hen and her chicks happily skating, geese cuddling to keep each other warm, rabbits having a chat around a cup of hot chocolate, pigs hitting the slopes… Many cute scenes remembering the winter pleasures. Just what we needed for cozy nights in front of the fireplace.
A nice present for Christmas, for you and for the S.P.A. animals, since 100% of the benefits are given to the association!
A question?
We've gathered here the most frequently asked questions about our terms and conditions, delivery times, and return policy. If you can't find the answer you're looking for, feel free to contact us by email at contact@coucousuzette.com!
How long does delivery take?
Estimated delivery times are 2 to 5 business days within France from the shipping date (except for Chronopost Express, which delivers the day after the order is placed). This timeframe may vary depending on the destination and the carrier's workload.
For international deliveries, please allow 5 to 7 business days.
Once your order has been shipped, you will automatically receive an email with your tracking number and a link to check the status of your order. Don’t forget to check your spam folder.
Can I modify my order?
Please email us at contact@coucousuzette.com as soon as possible and include your order number.
We can remove an item from your order or swap it for another of the same value, but we cannot add new items.
If your order has already been prepared, unfortunately, we won’t be able to make any changes.
If you wish to return your items, please refer to the “How do I return an item?” section.
How do I return an item?
Any item to be returned must be sent back in full and in its original packaging, via Colissimo with signature, to the following address:
MOBILTRON – Coucou Suzette – Returns
31 Rue de Châteaubriand
35370 Argentré-du-Plessis – France
Please note that return shipping costs are the responsibility of the customer. A refund will be issued once the parcel has been received.
In case of a defective item, please contact our customer service before sending anything back.
We do not offer exchanges.
My item is damaged, what can I do?
Please email us at contact@coucousuzette.com with your order number and a photo of the damaged and/or broken item.
Our customer service team will get back to you with a proposed compensation.
If you made your purchase in a physical store, please reach out to them directly.
I wasn’t able to choose my Mondial Relay pickup point — where will my order be delivered?
At the moment, the Mondial Relay system isn’t compatible with Shop Pay and Apple Pay checkouts. A pickup point near your address will be assigned automatically.
If you’d like to change it, feel free to email us at contact@coucousuzette.com as soon as you receive your order confirmation — we can update it before your order is prepared.
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All collabs -
Our Manufacturing Process
