Our collaboration with ORIGINAL DUCKHEAD

Coucou Suzette’s dogs needed a walk, so here they are, wandering about on cute colorful umbrellas!

These creative accessories have been created in partnership with the cool British brand Original Duckhead. Inspired by the rainy London days, the founder Morgan Cros launched her brand in 2012 with one mission: make the most durable umbrellas. No more fragile little things turning inside out at each gale, we want something strong that won’t fail us in the middle of a storm!

To add our touch and give company to the duck head, we decorated these umbrellas with three of our iconic doggies: the superstar Dachshund, the beloved Corgi and the timeless French Bulldog. Each posing proudly on beautiful bright colors - purple, light blue & lemon yellow - to highlight even more their adorable faces.

We adore these compact umbrellas with an original pattern, following us on every walk under the rain. Nothing better than a dog umbrella when it’s raining cats and dogs!

A question?

We've gathered here the most frequently asked questions about our terms and conditions, delivery times, and return policy. If you can't find the answer you're looking for, feel free to contact us by email at contact@coucousuzette.com!

How long does delivery take?

Estimated delivery times are 2 to 5 business days within France from the shipping date (except for Chronopost Express, which delivers the day after the order is placed). This timeframe may vary depending on the destination and the carrier's workload.
For international deliveries, please allow 5 to 7 business days.
Once your order has been shipped, you will automatically receive an email with your tracking number and a link to check the status of your order. Don’t forget to check your spam folder.

Can I modify my order?

Please email us at contact@coucousuzette.com as soon as possible and include your order number.
We can remove an item from your order or swap it for another of the same value, but we cannot add new items.
If your order has already been prepared, unfortunately, we won’t be able to make any changes.
If you wish to return your items, please refer to the “How do I return an item?” section.

How do I return an item?

Any item to be returned must be sent back in full and in its original packaging, via Colissimo with signature, to the following address:
MOBILTRON – Coucou Suzette – Returns
31 Rue de Châteaubriand
35370 Argentré-du-Plessis – France

Please note that return shipping costs are the responsibility of the customer. A refund will be issued once the parcel has been received.
In case of a defective item, please contact our customer service before sending anything back.
We do not offer exchanges.

My item is damaged, what can I do?

Please email us at contact@coucousuzette.com with your order number and a photo of the damaged and/or broken item.
Our customer service team will get back to you with a proposed compensation.
If you made your purchase in a physical store, please reach out to them directly.

I wasn’t able to choose my Mondial Relay pickup point — where will my order be delivered?

At the moment, the Mondial Relay system isn’t compatible with Shop Pay and Apple Pay checkouts. A pickup point near your address will be assigned automatically.
If you’d like to change it, feel free to email us at contact@coucousuzette.com as soon as you receive your order confirmation — we can update it before your order is prepared.