Our collaboration with Tea heritage

We are happy to introduce our cool partnership with Tea Heritage, a brand of organic tea and infusion founded by two French women.

They conceive and create their own recipes, sew the tea bags and take care of the orders. What a work! In the tea bags you will find ingredients selected with care, coming from organic and sustainable agriculture. And the detail that makes their tea absolutely unique is the tea bags coming in every shape!
Forget about the good old rectangle bags, now you can have clouds, butterflies, planes or even an Eiffel Tower.

For the collab Coucou Suzette x Tea Heritage, we picked a tea bag shaped as a… Dachshund of course! Our love for this doggie is endless and they already are all over Coucou Suzette’s creations, so we didn’t have to think twice before going for this cute sausage dog kept on a leash by a little manicured hand.

This tasty Dachshund is full of delicious organic infusion with almond, apple, rose petals, orange peel, coconut, pineapple, marigold, hibiscus and cornflower flavors, nothing less. This recipe won the heart of everyone in Coucou Suzette’s team! A perfect way to add some heat to the cold winter months and upgrade the cozy nights.

All collabs

A question?

We've gathered here the most frequently asked questions about our terms and conditions, delivery times, and return policy. If you can't find the answer you're looking for, feel free to contact us by email at contact@coucousuzette.com!

Check out our FAQ

How long does delivery take?

Estimated delivery times are 2 to 5 business days within France from the shipping date (except for Chronopost Express, which delivers the day after the order is placed). This timeframe may vary depending on the destination and the carrier's workload.
For international deliveries, please allow 5 to 7 business days.
Once your order has been shipped, you will automatically receive an email with your tracking number and a link to check the status of your order. Don’t forget to check your spam folder.

Can I modify my order?

Please email us at contact@coucousuzette.com as soon as possible and include your order number.
We can remove an item from your order or swap it for another of the same value, but we cannot add new items.
If your order has already been prepared, unfortunately, we won’t be able to make any changes.
If you wish to return your items, please refer to the “How do I return an item?” section.

How do I return an item?

Any item to be returned must be sent back in full and in its original packaging, via Colissimo with signature, to the following address:
MOBILTRON – Coucou Suzette – Returns
31 Rue de Châteaubriand
35370 Argentré-du-Plessis – France

Please note that return shipping costs are the responsibility of the customer. A refund will be issued once the parcel has been received.
In case of a defective item, please contact our customer service before sending anything back.
We do not offer exchanges.

My item is damaged, what can I do?

Please email us at contact@coucousuzette.com with your order number and a photo of the damaged and/or broken item.
Our customer service team will get back to you with a proposed compensation.
If you made your purchase in a physical store, please reach out to them directly.

I wasn’t able to choose my Mondial Relay pickup point — where will my order be delivered?

At the moment, the Mondial Relay system isn’t compatible with Shop Pay and Apple Pay checkouts. A pickup point near your address will be assigned automatically.
If you’d like to change it, feel free to email us at contact@coucousuzette.com as soon as you receive your order confirmation — we can update it before your order is prepared.